Terms and Conditions


1.1. By placing an order, you are consenting to these Terms and Conditions.

1.2. Our acceptance of your order brings into existence a legally binding contract.

1.3. Legal ownership of any goods will not pass to you until full payment has been received.

1.4. Should you obtain goods prior to full order payment, you accept that we retain the right to demand and receive immediate settlement of outstanding payment prior to transfer of ownership, or grant us unrestricted access to reclaim the goods. At this point a cancellation process shall be instigated.


2.1. All prices shown on our website or price lists are in (£) Pounds Sterling, and should include VAT at the current rate, errors and omission excepted.

2.2. Delivery is not included in the price unless stated otherwise, and an additional charge is applicable depending upon the delivery area and goods/services ordered.

2.3. You shall be notified prior to acceptance of the order if there is an amendment or alteration to the price of the goods or services.

2.4. The manufacturers reserve the right to change the specification of their products at any time. If the price has been amended or altered, you will be entitled to cancel the order and receive a full refund where applicable.

2.5. Non-refundable deposit for goods or services must be made at the time of order.


3.1. We will arrange delivery of the goods at the earliest opportunity,

3.2. All delivery dates or lead times stated are approximate, and are given by 'The Company' in good faith for indication purposes only. We cannot guarantee specific delivery dates or delivery times, and cannot be held responsible for delays which are outwith our direct control, including (but not limited to) manufacturing problems and third party contracted companies.

3.3. We shall not be responsible for any delays caused due to incorrect or incomplete information being submitted by ‘The Customer’.

3.4. Deliveries shall be made to the roadside only, and it shall be at the discretion of the delivery driver to move the goods to an alternative point at the delivery property.

3.5. It is your responsibility to provide suitable access for delivery, and notify us of any concerns, in writing, at the point of order. In this instance, you will be liable for any failed or return delivery charges.

3.6. A valid signature from you or your representative is required upon delivery, at which point you bear all responsibility and risk.

3.6.1. If you are not available to sign for the goods upon delivery, prior written acceptance of responsibility must be authorized by us allowing the goods to be left unattended. If written acceptance of responsibility is not received prior to delivery, you will be liable for the failed and/or return delivery charges.

3.7. Goods must be examined within a reasonable time of delivery, and all damages or shortages must be reported as soon as possible and thereafter in writing. ‘The Company’ will not accept any telephone claims which are not backed up immediately in writing. If you are having your building installed independently, wait until you have been notified of confirmed and secure delivery date and in possession of the product before booking installation.

3.7.1. No responsibility for transit damage will be accepted after 24hrs from the time of delivery.

3.7.2. If damage has occurred to sectional goods during transit, each section will be classed as an individual item. We reserve the right to replace only the damaged sections and can decline any replacement when the damage has been caused by ‘The Customer’ through misuse, neglect, self-assembly, or incorrect storage. Minor superficial damage caused during transit will not be accepted as grounds for rejection.

3.8. You should not begin the installation, or arrange any third-party installation until the product has been fully inspected for damage or missing parts. We shall not be liable for any costs incurred by 'The Customer', should they fail to inspect and satisfy themselves that the product is sound and complete prior to self-assembly.


4.1. If the goods have not been delivered, you can cancel the contract at any time from the day the contract is made until the expiry of 14 days following the day after receipt of the goods (except as defined in 5.2.). Cancellations must be made in writing either by letter or email.

4.1.1. An additional charge may be made if the order is canceled after delivery has been scheduled by a third party.

4.2. ‘The Customer’ has no right to cancel at any time if the order includes special order items, non-standard options, adaptations, or personalized preferences. Buildings ordered for delivery direct to the customer from overseas (e.g. log cabins) are non-returnable, and cannot be canceled once shipping has commenced.

4.3. Minor cosmetic damage and natural variances in timber buildings such as knots, natural cracks and shakes are not classed as imperfections or flaws, and not classed as faulty.

4.4. We will not accept any return or cancellation if the goods have been altered, assembled, painted or customized in any way.


5.1. We will not accept liability for any product that does not meet ‘The Customers’ required dimensions, unless the exact dimensions have been obtained in writing from us, prior to order. All sizes shown are quoted as approximate and may be changed at any time.

5.2. ‘The Customer’ should check before ordering that the building will be suitable for it's intended purpose.

5.3. ‘The Company’ will not accept liability for issues caused by the installation of any product by a third party.

5.4. If you do not receive goods ordered within 30 days of the date ordered (unless a longer delivery time had been agreed), we shall have no liability to you unless notified in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

5.5. If we (or our suppliers) are unable to supply your order, we will refund you in full as soon as possible. We will not be obliged to pay any compensation for disappointment or inconvenience.

5.6. We will not be liable a) for losses that were unforeseeable to both parties when the contract was made, b) for losses that were not caused by any breach on the part of the supplier, c) for business losses and/or losses to non consumers. No liability for damage to property or belongings will be accepted in the event that the installers are required to access the site through a house or property (commercial or residential), ‘The Customer’ should ensure that all floor coverings are protected, and any valuables or breakable objects should be removed from the thoroughfare.

5.7. In the event that we arrange an installation service, no liability for damage to property or belongings will be accepted in the event that our installers are required to access the site through a house or property (commercial or residential), ‘The Customer’ should ensure that all floor coverings are protected, and any valuables or breakable objects have been removed from the thoroughfare.

Shortages and Damages:

All goods should be inspeceted on delivery and any shortages or damages notified to the carrier immediately and to the company within a reasonable time by Email Only: info@altimber.co.uk
Shortages and damages should be reported by EMAIL to the company. We may request photographic evidence of the condition of the damage or faulty item. We will also ask for the unique product number on the package or plans supplied in the case of log cabins. Without this we CANNOT process a claim.
Upon approved claims we will forward replacement parts, usually within 7 - 14 days , subject to stock levels in the UK.
The Company will not be liable for any costs incurred by the customer should they fail to inspect and satisfy themselves that the product is sound and complete prior to assembly or engagement of fitters.


6.1. Some buildings require building regulations approval. Guidance can be given if required for building regulation application, however, the application for approval & the requirements to comply with building regulations are excluded from this contract & remain the responsibility of the client or their agents.

All products are guaranteed for a period of 12 months from date of purchase. This is a parts-only guarantee, and no labour or installation costs are covered. These Terms and Conditions do not affect your statutory rights as a consumer.

Properties of timber:
Wood is a natural material with excellent characteristics, such as:
  • Sturdiness
  • Elasticity
  • Noise reduction
  • Easily manageable
  • Natural character
Being natural material, wood also the following characteristics:
  • Swelling and shrinking / crack forming
  • Resins
  • Marrow
  • Gnarls and grains
  • Ruggedness of areas and edges
  • Formation of salts
  • Pinholes
  • Fungi and blue moulds
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